Customer Success Manager
Full-time, remote only, USA. $60-85K salary. $10-20K bonus. Equity with 4-year vesting.
Love empowering customers to achieve their goals through smart utilization of software? Are you results-oriented and enjoy striving for best-in-class retention targets?
Boost My School is looking for a Customer Success Manager to join our team
passionate about helping schools get the money they need for their students to thrive.
Why work at Boost My School?
1. Be proud of your impact helping schools and students
- Boost My School is trusted by K-12 and higher ed administrators to raise $50M+ every year from 100,000+ families to support 40,000+ students
- Every Boost team member has clear accountability over results that directly impact the success of our company and our customers
- Our business model is designed so that we only succeed when our customers succeed
2. Work with thoughtful teammates building a champion company together
- Openly view all company communication outside of personal matters - we mostly communicate over Slack public channels and Notion public wikis
- Openly view company, team, and individual performance metrics
- Use our weekly No Meetings Day to get uninterrupted work done (or to do your laundry while you work)
- Take on tasks in which you have the final say over your manager or the CEO
- Receive regular professional development through weekly 1-on-1s and quarterly career check-ins
- Get to know your remote teammates at our annual week-long in-person retreats and our optional coworking weeks
3. Join a culture that wants you to be your best self at work and outside of work
- Internal meetings are scheduled during our core working hours (12pm to 5pm ET) so you have more flexibility over your time
- Take care of errands or pick up your kids as long as you communicate accountability over the things you’re responsible for
- Our company calendar is aligned with the school year - we have 15 company days off across major holidays and Summer Fridays
- Outside of the 15 company days off, we suggest taking an additional 10 to 15 days off, and require taking 1 week of continuous time off per calendar year
- Company covers medical, dental, and vision insurance premiums and out-of-pocket expenses through QSEHRA ($487/mo for individuals, up to $983/mo for those with families)
- Use your remote working stipend ($200/mo) for your internet bill, to buy lunch, or for professional development
Responsibilities
- Proactively own and manage the retention metrics for your segment of customers (generally between 50 and 100 customers)
- Develop trusted advisor status to our customers by understanding their job responsibilities and solutions at an expert level
- Be the first point-of-contact for customer and support issues; work with the wider business to take timely and effective action to resolve them
- Co-create, implement, and monitor customer health metrics
- Co-develop playbooks that will help us scale our success program
- Identify additional revenue opportunities and achieve annual upsell targets
- Regularly solicit feedback on our products, services and customer satisfaction
- Travel to a few conferences and events to meet customers
- Support your teammates and fill in gaps as needed since we are a small team
About you
- You build champion habits: You set yourself up to be a champion by continuously improving what you do day-to-day
- You communicate accountability: You proactively share updates about your responsibilities so your teammates know you’re holding yourself accountable
- You use radical candor: You proactively use radical candor so that your teammates trust you to deliver critical feedback
- You move fast with purpose: You make decisions and execute quickly so that you both succeed and learn faster
- You do less better: You stay focused on fewer things so that those things are done at a champion-level
- 3+ years of experience in client services or customer success. Ideally at a B2B SaaS company
- You have a skill/knack for having meaningful conversations with people and the ability to gracefully navigate difficult conversation through objections with customers
- The ability to multi-task, prioritize, and manage time effectively
- Excellent and effective communication skills both verbal and written
- Bonus: You’re familiar with the school fundraising industry - e.g. you helped raise money for your school or you know what “advancement” means
If you want to apply for this position
Please email [email protected] with:
- your LinkedIn or resume
- why you would excel in this position at Boost My School
- an example of a B2B SaaS company whose brand you love